FAQ
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Laboratory Courses
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Nursing Courses
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Phlebotomy Courses
Customer Information
California Phlebotomists
1.) How do I renew my phlebotomy license?
As of December 1, 2017, California Phlebotomists must renew online. Here is a step by step video provided by the state of California.
Step 1.
Purchase and complete your AndersonCe.com Phlebotomy Course.
Step 2.
Download your Certificate .pdf file from your Customer Account. You will need this to renew your license with the state. www.andersonce.com/Account.aspx
Most customers will find their file, containing their certificate, under the heading Downloads in FILE EXPLORER on their computer. Typing FILE EXPLORER in the search bar on your task bar will also bring it up.
Step 3.
You must register with The California Department of Public Health (CDPH)/ Laboratory Field Services before you can renew online.
https://accountportal.cdph.ca.gov/Licensing.aspx
Please keep in mind that your password must contain at least one UPPER case letter, one lower case letter, one number and can contain special (punctuation) characters ($, @, %, ?, !).
Step 4.
You must renew your license with The California Department of Public Health (CDPH)/Laboratory Field Services. As of December 1, 2017, this must be done online!
https://mylicense.cdph.ca.gov
2.) I am planning to Email my answer sheet to you. How does this work?
You may Email your answer sheet (in .pdf form) to us at hello@andersonce.com.
3.) Will you automatically email my certificate back to me?
No. Your certificate will be placed in your customer account (in .pdf form) under the heading "Certificates".
4.) Do you send a receipt?
If you ordered a quiz to be shipped, your receipt will be included in your order. If you ordered a quiz online your receipt will be placed in your customer account under the heading "Order History". You will recieve a confirmation via email.
5.) What happens if I lose my O.M.R. answer sheet?
Please call us at 916-856-5050 or email us at hello@andersonce.com. We will email you a new one.
6.) Can I give or sell my home study course to a coworker?
Sure, call us and we'll make the switch for you.
7.) If I already own the textbook used in the course, may I order just the quiz?
You may order a ‘quiz-only’ packet if you already have the textbook and have not already used it for credit. The person who orders a quiz-only packet receives every service enjoyed by persons ordering the complete course, except that he or she doesn’t receive the textbook. Quiz-only packets are generally available up to five years from the publication date of the book.
8.) When I mail my O.M.R. answer sheet, what date is placed on my certificate?
The date that your answer sheet arrives in our office. We do not use the postmark date unless you write a note on the outside of the envelope telling us that you’d like us to use that date. In addition, you’ll have to write the postmark date on the outside of the envelope in your own hand because by the time the envelope reaches us, the post office marking is often illegible.
9.) The expiration date on my quiz packet has now passed. Do you ever accept courses after this date?
Actually, we do. If you are a few months beyond the expiration date, go ahead and send it in. If you have a question as to whether we will accept it, you can always give us a call.
10.) I have just completed several courses. May I mail all the answer sheets in the same envelope??
Please do, as this will save you postage.
11.) Can I take the same course twice?
Please do not order the exact same course twice. Your board will not allow credit for a course you have already taken. However, if the textbook is in a new edition, the board considers this a new course and you will get credit for it.
If you have questions about whether you have already completed a course please give us a call.
12.) Will you return my corrected answer sheet to me?
We only return originals mailed via the United States Postal Service .
13.) The answers on my online quiz keep changing?
In order to comply with standards put in place by our accrediting agencies we are required to shuffle the options so it is harder to cheat. The answer you selected is the same it is just in a different place (it might move from the first position to the middle). If this is hard for you to deal with we can always ship you the quiz as long as you call us and pay for shipping.
14.) I completed a quiz online, where is my certificate?
It is in your customer account under certificates. If you completed a quiz online we do not mail you a certificate.
15.) I ordered a quiz to be shipped and now I want to take it online?
If you placed the order online the quiz is already in your customer account. Log in with your username and password and then select online quizzes and you will see your quiz.
If you ordered the quiz over the phone just create a customer account and give us a call it will take 5 minutes for us to add it to your account.
16.) I logged on to my customer account and my quiz is not there?
You might have accidently created multiple customer accounts. If this happens give us a call and we can merge these accounts.
17.) I lost my certificate how do I get a new one?
Your certificate is in your customer account (in .pdf form) under the heading "Certificates".