FAQ
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Laboratory Courses
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Nursing Courses
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Phlebotomy Courses
Customer Information
Certificate
1) Is my certificate available online?
If you complete an online quiz: All quizzes can be completed online. Go to AndersonCE.com and click on Account Login. Put in your email address and password and your Customer Account will open up. After you submit the quiz and pass it, most certificates will appear immediately (we are very close to having all certificates on the site). Just print it. Since the certificate is available online, we do not mail hard copies.
If you mail, email or fax an answer sheet: The certificate of completion will appear in your Customer Account by 5 p.m. the following work day. Just print it. We will mail a hard copy of the certificate within a few days.
2) Will you automatically fax/email my certificate back to me?
No. We will email or fax your certificate the following day only if you request it. Without this request, we will mail your certificate.
3) What do I do if I can't find my certificate in my online account?
Almost all of the nursing certificates are now online. If you can't see the certificate for an older course, please call us.
Faxing
1) I am planning to email or fax my Scantron answer sheet to you. How does this work?
You may email your Scantron answer sheet to hello@andersonce.com. If you'd prefer to fax it, the main fax number is 1 (916) 248-5253. If you have a problem with that number, try the backup fax at 1 (916) 856-5067. (The faxes work 24 hours a day, seven days a week). (You may hear a recording when you are trying to fax, which is is normal; the fax will pick up after the recording is finished.)
The date the email or fax arrives in our office is the date that goes on the certificate. If you write on your answer sheet "please email (or fax) back" we will email or fax your certificate to you the following work day. Please make sure to include your email address or fax number. This next-day service is free.
If you must have your certificate the same day, there is a $10 charge. Please call by 2 p.m. Pacific time.
A hard copy of the certificate will be mailed back to you a few days later.
Once you have faxed to us, do not mail your original Scantron. The fax is your original in this case.
Important note: Please keep your fax machine’s confirmation of the transmittal until you have received your certificate — especially if you fax on the last day of your renewal cycle.
2) Will you automatically fax/email my certificate back to me?
No. We will email or fax your certificate the following day only if you request it. Without this request, we will mail your certificate.
General Information
1) How long is a course supposed to take me?
On January 1, 2007, the American Nurses Credentialing Center’s (ANCC) Commission on Accreditation changed from a 50-minute contact hour to a 60-minute contact hour. This means that nurses should spend 60 minutes in study for each contact hour of credit earned. In order to earn 30 contact hours of continuing education credit, you would spend 30 clock hours reading the material, answering the questions, filling in the Scantron answer sheet, and completing the evaluation, instead of the 25 hours you’d have spent under the old rule.
2) Do you send a receipt?
A copy of your receipt is in your "Customer Account" under the heading "Order History."
If you ordered a quiz to be shipped, your receipt will be included in your order.
3) What happens if I lose my Scantron answer sheet?
Because the Scantron answer sheet is ‘live’ and can so easily be given away to someone who has not paid for the course—please put it in a safe place. If you cannot locate the Scantron sheet, please call us.
4) Can I give or sell my home study course to a coworker?
Yes, with only one exception. If you give or sell the entire course (book and unused quiz), it is very important that we know the name of the person who ordered the course and the name and license number of the individual to whom the course has been transferred. Please call us with this information before sending us the answer sheet. When an answer sheet comes in, if the name on the answer sheet is not in our computer, we do not send out a certificate. Our search for the original owner will delay considerably the sending of the certificate.
The exception: Courses received through one of our free offers may not be used by anyone else.
5) If I already own the textbook used in the course, may I order just the quiz?
You may order a ‘quiz-only’ packet if you already have the textbook and have not already used it for credit. The person who orders a quiz-only packet receives every service enjoyed by persons ordering the complete course, except that he or she doesn’t receive the textbook. Quiz-only packets are generally available up to three to four years from the publication date of the book.
6) When I mail my Scantron answer sheet, what date is placed on my certificate?
The date that your answer sheet arrives in our office. We do not use the postmark date unless you write a note on the outside of the envelope telling us that you’d like us to use that date. In addition, you’ll have to write the postmark date on the outside of the envelope in your own hand because by the time the envelope reaches us, the post office marking is often illegible.
Minnesota nurses: Your board will not accept the postmark as your completion date. The board requires you to have actually passed the test before the date is assigned.
7) I’m planning to return my answer sheet to you overnight. What’s the best way to do this?
Whether you use Post Office Express Mail, UPS Next Day Air, or FedEx Overnight, always send an overnight delivery to our street address rather than to the post office box. With our street address on the package, the carrier will deliver it to our office as soon as it arrives in Sacramento. Our street address is 3246A Ramos Circle, Sacramento, California 95827.
Please be aware that the Post Office does not always deliver Express Mail within 24 hours. Check with your local post office for delivery and time requirements.
8) The expiration date on my quiz packet has now passed. Do you ever accept courses after this date?
Actually, we do. If you are a few months beyond the expiration date, go ahead and send it in. If you have a question as to whether we will accept it, you can always give us a call.
9) I have just completed several courses. May I mail all the answer sheets in the same envelope?
Please do, as this will save you postage.
10) Can I take the same course twice?
Please do not order the exact same course twice. Your board will not allow credit for a course you have already taken. However, if the textbook is in a new edition, the board considers this a new course and you will get credit for it.
If you have questions about whether you have already completed a course please give us a call.
11) Will you return my corrected answer sheet to me?
We return your corrected answer sheet to you. We also send a list of page references so that you can find the correct answers in the book. The way to find the ones you missed is to locate the pinkish-purplish mark at the outer edge of the answer sheet. When there is no mark, your answer is correct. (Sometimes the correcting machine makes a mistake; this is most often when the machine can’t read the answer because the pencil used was other than a #2 pencil, the answer fell in a deep fold of the paper, or ink was used.)
12) Why do the answers on my online quiz keep moving?
In order to comply with standards put in place by the California Department of Public Health, we are required to shuffle the online answer options so that it is harder to cheat. The answers are the same as for a printed quiz but they move to a different place each time the quiz is opened (an answer might move from the first position to the middle).
13) I ordered a quiz to be shipped. Now I'd prefer to use the online quiz. Can I do that?
If you placed the order online, the quiz is already in your Customer Account. Log in with your email address and password and then select "Online Quizzes." Your quiz will be waiting for you.
Please note: In order to access your quiz, you must have an email address and password in the system. If you didn't provide these when you ordered or we didn't ask for them, please call us and we'll add them to your Customer Account.
14) I logged on to my customer account and my quiz is not there. What do I do?
Most commonly, this is because you have accidentally created multiple Customer Accounts. If this happens give us a call and we can merge these accounts.
15) What if I fail the quiz?
You must correctly answer at least 80%of the questions correctly to pass. If you do not pass on your first attempt, you may make a second attempt at no additional charge.
If you fail a quiz you submitted to our office. we will call you and let you know.
If you fail a quiz you took online, the questions you answered incorrectly will be outlined with a red box.
If you fail twice you will need to pay $15 to reset your quiz so that you can try a third time.
16) I lost my certificate. How do I get a new one?
First check your Customer Account. If you completed the course within the last year or so, the certificate should be sitting there. If it isn't, please give us a call. Duplicate certificates are $10 for same day service or $5 if we mail, email or fax the following work day.