Commission for Case Manager Certification (CCMC)

The Case Manager's Handbook, 5th Edition

Author: Catherine M. Mullahy, RN, BSN, CRRN, CCM
Publisher: Jones & Bartlett Learning
Date Published: 2014
Pages: 748 pages plus index
Cover Type: Hard Cover
Expiration Date: 12/31/2018

This program is pre-approved by the Commission for Case Manager Certification (CCMC) to provide continuing education credit to Certified Case Managers (CCMs).

CCRNs: This course is eligible for new synergy model Category C.

This book is written for Certified Case managers and those wishing to become certified. If you have no prior experience in case management, you may find this course challenging.

Please note this book is now out of stock.

This course contains 2 CEU's in Ethics

The Case Manager’s Handbook is designed for case management professionals in all practice settings. It uses real-life examples and an easy-to-read conversational style to examine the case management process while presenting expert practical procedural information. Within its pages you'll find case studies explaining how important case management concepts and practices should be applied. An excellent daily reference and training guide for new case managers, as well as seasoned professionals, the text is the "go-to" resource for facing the day-to-day challenges of case management. Significantly updated and revised, it contains eight new chapters.

Comments from PIlot Study Nurses:

  • I've been in the case management industry for a long time but still learned a lot.
  • Mullahy is an expert in the field of case management and she does an excellent job of covering case management in (her) new book.
  • Case management is so relevant at this time. I think it would be beneficial for all RNs at the bedside to review and learn the basics. We are all interested in excellent patient outcomes and keeping costs low.
  • I loved the case studies and often found myself lost in (them). However, this book could benefit from a little color and some artwork.
  • This course has reminded me why I love being a case manager.
  • Additions will need to be added to expand on the ACA as it evolves.

Table of Contents:

Part I Profile of a Case Manager

  Chapter  1  The Case Manager as Catalyst, Problem Solver, Educator
  Chapter  2  The Case Manager's Universe

Part  II  The Case Management Process--The Microsystem Level

  Chapter  3  The Case Management Work Format and Process
  Chapter  4  Communications and Patient Engagement

Part  III  Practice Settings and Models of Care

  Chapter  5  NEW: Hospital Case Management: Changing Roles and Transitions of Care
  Chapter  6  ACOs, PCMHs, and State Health Exchanges
  Chapter  7  The Growing Need for Direct-to-Consumer, Community-Based Case Managers: Our Changing Times
  Chapter  8  Care at Home
  Chapter  9  Managing a Long Term Case
  Chapter  10  Integrated Care Management: Preadmission, Concurrent Review, Utilization Review, Disease Management, and Case Management

Part  IV  The Case Management Professional

  Chapter  11  Legal Responsibilities of the Case Management Professional
  Chapter  12  Ethical Responsibilities of the Case Management Professional
  Chapter  13  NEW: Evidence-Based Practice for Case Managers: Data-Driven Decision Making
  Chapter  14  Case Manager Credentialing

Part  V  Reimbursement

  Chapter  15  Reimbursement Resources and Challenges
  Chapter  16  Healthcare Reimbursement: Private or Employer Sector Funding (this chapter includes 12 pages on  Workers’ Compensation and Rehabilitation Management)
  Chapter  17  NEW: Healthcare Reimbursement: Public Sector
  Chapter  18  Working Effectively with Claims Departments: Case Managers in Consulting Roles

Part  VI  Leadership and Management: Macrosystems

  Chapter  19  Outcomes Management with Analysis of Financial and Quality Assurance Reporting
  Chapter  20  Managing Case Management: Your Role as a Case Management Administrator
  Chapter  21  NEW: Predictive Modeling and Case Stratification

Part VII  Focus on Current Challenges and Emerging Trends

  Chapter  22  The Aging Population: Medical Advancements and New Case Management Considerations
  Chapter  23  Dying in America
  Chapter  24  Medications: Polypharmacy and Adherence
  Chapter  25  NEW: Pain Management
  Chapter  26  Our Nation’s Multiculturalism and Challenges to Case Managers
  Chapter  27  Health Literacy and Adherence Issues
  Chapter  28  Obesity: The New Epidemic
  Chapter  29  Behavioral Health
  Chapter  30  NEW: Healthcare Technology and Trends: Implications for Case Managers
  Chapter  31  NEW: The Affordable Care Act of 2010: Implications for Case Managers

NameDeliveryCourse CodeHoursPrice 
Section A and B Quizzes OnlyShippedCASE14AEB QZ50.0$44.00
Section A Quiz OnlyShippedCASE14AE QZ25.0$29.00
Section B Quiz OnlyShippedCASE14B QZ25.0$29.00
Section A and B Quizzes OnlyOnlineCASE14AEB QZ50.0$44.00
Section A Quiz OnlyOnlineCASE14AE QZ25.0$29.00
Section B Quiz OnlyOnlineCASE14B QZ25.0$29.00
Name / Course CodePrice / DeliveryHours 
Section A and B Quizzes Only
(CASE14AEB QZ)
$44.00
Shipped
50.0
Section A Quiz Only
(CASE14AE QZ)
$29.00
Shipped
25.0
Section B Quiz Only
(CASE14B QZ)
$29.00
Shipped
25.0
Section A and B Quizzes Only
(CASE14AEB QZ)
$44.00
Online
50.0
Section A Quiz Only
(CASE14AE QZ)
$29.00
Online
25.0
Section B Quiz Only
(CASE14B QZ)
$29.00
Online
25.0